Healthcare Operations Manager

1 day ago


Kolkata, West Bengal, India Manipal Hospitals (MHEPL) Full time
About Us

Manipal Hospitals is a leading healthcare provider in India, serving over 7 million patients annually. With a pan-India footprint of 37 hospitals across 19 cities and 14 states, we have a talented pool of over 5,000 doctors and an employee strength of over 20,000.

Job Details
  • Role: Medical Services Manager
  • Location: Kolkata
  • Experience: 10+ years of experience
Brief Roles and Responsibilities
  1. Coordinate and oversee medical care and clinical service quality at the unit.
  2. Ensure compliance with statutory requirements (MTP, PCPNDT, AERB, Radiation Safety).
  3. Analyze department mix, consultant needs, and performance of retainers.
  4. Participate in tariff revisions, clinical compensation, and rationalization of costs.
  5. Monitor clinician quality, accreditation, and quality assurance services.
  6. Conduct and participate in various medical committees (Advisory Board, HOD, Infection Control, Ethics, etc.).
  7. Oversee quality improvement initiatives, patient safety, and recognition programs.
  8. Manage consultant recruitment, induction, credentialing, contracts, and performance appraisal.
  9. Address patient concerns and medico-legal issues in coordination with the treating doctor and legal team.
  10. Conduct mortality meetings and clinical billing code audits.
  11. Provide clinical input for medico-legal cases and new projects.
  12. Engage and motivate team through training, performance management, and recognition.
  13. Recommend junior clinical staff and initiate academic activities (DNB/FNB/Fellowships).
  14. Ensure doctor training on patient safety and service excellence.
  15. Prepare and optimize biomedical equipment budgets and utilization.
  16. Oversee medical records digitization and conduct awareness programs.
  17. Facilitate medical audits and JCI/NABH accreditation.
  18. Manage media relations, government liaison, and support hospital profitability and budget planning.
Qualification:

MBBS with MBA/MHA

Estimated Salary:

Rupees 40 lakhs - 60 lakhs per annum



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