Customer Service Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Karma Group Global Full time

We are seeking a highly motivated and customer-focused individual to join our Customer Services and reservations team at Karma Group Global. This exciting opportunity offers the chance to work in a fast-paced environment, providing top-notch customer service and contributing to the overall success of the team.

Key Responsibilities:
  • Handle customer inquiries via phone, email, and online chat in a professional and timely manner.
  • Provide accurate information about products, services, and reservations processes.
  • Process and confirm customer reservations in accordance with company policies and procedures.
  • Address and resolve customer complaints or concerns, escalating complex issues to the appropriate department or manager as needed.
Additional Responsibilities:
  • Build and maintain positive relationships with customers.
  • Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.
  • Maintain accurate records of customer interactions, transactions, and bookings.
Requirements:
  • Diploma or Bachelor's Degree in Business or Hospitality.
  • A minimum of 2+ years of experience in customer service, preferably in reservations or hospitality environment.
  • Candidates should be currently based in Bangalore.
  • Strong communication skills, both verbal and written.
  • Excellent interpersonal skills with the ability to build rapport with customers.
  • Ability to handle multiple tasks simultaneously and work under pressure.
What We Offer:
  • An attractive salary: ₹350000 - ₹500000 per annum
  • A positive and dynamic work environment
  • Ongoing training and development opportunities
  • A competitive benefits package


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