Customer Service Operations Manager
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Customer Services and reservations team at Karma Group Global. This exciting opportunity offers the chance to work in a fast-paced environment, providing top-notch customer service and contributing to the overall success of the team.
Key Responsibilities:- Handle customer inquiries via phone, email, and online chat in a professional and timely manner.
- Provide accurate information about products, services, and reservations processes.
- Process and confirm customer reservations in accordance with company policies and procedures.
- Address and resolve customer complaints or concerns, escalating complex issues to the appropriate department or manager as needed.
- Build and maintain positive relationships with customers.
- Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.
- Maintain accurate records of customer interactions, transactions, and bookings.
- Diploma or Bachelor's Degree in Business or Hospitality.
- A minimum of 2+ years of experience in customer service, preferably in reservations or hospitality environment.
- Candidates should be currently based in Bangalore.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills with the ability to build rapport with customers.
- Ability to handle multiple tasks simultaneously and work under pressure.
- An attractive salary: ₹350000 - ₹500000 per annum
- A positive and dynamic work environment
- Ongoing training and development opportunities
- A competitive benefits package
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