Network Engineer

1 month ago


Mumbai, Maharashtra, India NTT Full time

About the Role

The Network Engineer will be responsible for providing technical support and field engineering services to clients. This includes identifying and resolving technical incidents and problems, managing incidents, and ensuring all requests and process events result in zero missed Service Level Agreement (SLA) conditions.

Key Responsibilities

  • Configure, install, test, and operate assigned infrastructure at client sites.
  • Install and configure software according to client requirements.
  • Proactively identify problems and errors, log incidents, and liaise with stakeholders to expedite diagnosis and resolution.
  • Investigate first-line support calls, identify root causes, and respond to and diagnose alerts.
  • Ensure incidents are updated with progress and resolution details in a timely manner.
  • Apply tools, techniques, and processes to track, log, report on, and correct configuration items, components, and changes.
  • Investigate problems in systems, processes, and services and assist with the implementation of agreed remedies and preventative measures.
  • Provide first-line remote and onsite technical support to clients.
  • Report and escalate issues to 3rd party vendors if necessary.

Requirements

  • Entry-level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core, and access layers.
  • Entry-level experience in technical support to clients.
  • Entry-level experience in diagnosis and troubleshooting.
  • Entry-level experience providing remote support in Networking technologies.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.


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