Cisco Software Adoption Specialist

3 weeks ago

Saudi, India Logicom Full time
Job Overview

This is an exciting opportunity to join Logicom as a Cisco Customer Success Manager, where you will be responsible for driving the adoption of Cisco software solutions and delivering exceptional customer experiences. As a key member of our team, you will work closely with partners and customers to understand their objectives, translate technical challenges into actionable plans, and drive revenue growth through upsell and cross-sell opportunities.

Duties & Responsibilities
  1. Owning the complete partner lifecycle from onboarding to expansion and renewal.
  2. Striving to continually drive faster 'time to value' and improving overall experience for our partners and their customers.
  3. Understanding and translating technical challenges and requirements.
  4. Delivering customer success plans and business outcomes to partners based on agreed KPIs.
  5. Ensuring proper delivery, onboarding, and adoption of products and services, conducting ongoing operational reviews.
  6. Driving revenue growth through adoption and identifying opportunities for upsell and cross-sell.
  7. Meeting with partners to strengthen relationships, conducting gap analysis, reporting on software usage, and leading value-driven discussions.

Skills & Qualifications
  1. A college or university graduate in Computer Science, Engineering, or other similar degree.
  2. A minimum 5 years' experience in consulting customer-facing roles or Presales/IT Architect roles, ideally with a System Integrator, Tech, or SaaS-based company.
  3. Previous experience in a customer, services partner, or vendor role is desirable.
  4. Familiarity with Cisco IT solution offerings and the value that CX can offer (desirable).
  5. Cisco CCNP, Cisco CSM, or other Cisco Certifications (or equivalent) are desirable.
  6. Strong account management skills, strategic thinking, and commitment to customer success.
  7. Proven team player willing to work closely with cross-functional partners.
  8. Fluent in English (Oral/Verbal), Arabic is a plus.
  9. Traveling might be required.

Estimated Salary Range
$80,000 - $120,000 per annum, depending on qualifications and experience.

What We Offer
  • An attractive remuneration package according to qualifications and experience.
  • Equal employment opportunities for all regardless of race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality, and political opinion.

About Us

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