IT Infrastructure Specialist

4 weeks ago

Cochin, Kerala, India Altivate Full time

Job Title
IT Monitoring Administrator

The IT Monitoring Administrator role is a crucial position within our organization, responsible for ensuring the reliability and health of our Operational Support System (OSS). This ensures that incidents and events are managed within agreed service level agreements (SLAs) and escalated appropriately. The successful candidate will promote and contribute to continuous improvement initiatives and knowledge sharing with the team.

Key Responsibilities
  • Monitoring of Microsoft System Centre suite, AppDynamics, SolarWinds Orion, and Microsoft Azure platforms.
  • Good to have scripting skills (bash, shell, PowerShell, Oracle, SQL queries).
  • Should have knowledge configuring the Container & API monitoring.
  • Maintain and upgrade existing monitoring systems as required.
  • Manage the incident and problem queues, ensuring resolution within agreed SLAs.
  • Tune and improve the monitoring systems to allow for better incident management and problem resolution.
  • Maintain a register of monitors and system design documentation.
  • Maintain IT documentation and work in accordance with internal procedures and industry best practice.
  • Contribute to knowledge base articles.
  • Assist and provide information for periodic reports on performance and availability.
  • Provide analysis of capacity management to assist other resolver teams.
  • Provide Windows Server support as required.
  • Participate in the on-call Rota and provide out-of-hours support as required.
  • Work from other Cubic or customer sites or data centers as required.
Requirements
  • Essential: Degree or equivalent experience in a technical or technical management discipline, plus 2-3 years of experience in Microsoft System Centre suite, App Dynamics, SolarWinds Orion, and Microsoft Azure platforms. Experience supporting customers within a technical capacity. Formal training with a Monitoring product. A self-starter who can drive through change at all levels, recognized by their peers as inspirational and the go-to person for solving organizational problems. Motivation to improve skillset to ensure we are challenging system design. Excellent attention to detail and an unfaltering desire to deliver exceptional service. Customer-focused and comfortable dealing with executive-level managers. Able to prioritize multiple tasks with deftness and adhere to deadlines. Strong analytical and influencing skills to assess demand for change and ensure that the necessary controls are in place to deliver successfully.
  • Desirable: Networking, Unix, or Microsoft qualifications. Experience of using SCSM 2012 in a corporate environment. Experience of scripting in PowerShell in a corporate environment. Experience working within an IT Helpdesk. Up-to-date understanding of cloud technologies.

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