Molecular Biology Technical Specialist
2 weeks ago
About DSS Takara Bio India Pvt Ltd:
We are a joint venture between DSS Imagetech Pvt. Ltd. and Takara Bio Inc., established in 2011, bringing world-class quality molecular biology tools and research kits to the Indian scientific community.
We market Takara Bio, Clontech, Cellartis, and Rubicon products throughout the country, along with comprehensive product lines from our partnered brands Macherey-Nagel, TriLink, and PromoCell.
At present, we manufacture Takara Bio branded routine molecular biology products in India at our manufacturing unit located in New Delhi.
Job Overview:
The Field Application Specialist is responsible for providing technical support to end-users by identifying, researching, and resolving problems and issues; creating and conducting operational and technical trainings for clients; and partnering with Sales, Marketing, and Account Management to meet clients' needs.
This role provides technical product support to both internal and external customers who use or support the use of Takara Bio's Products.
Main Responsibilities:
- Pre-sales: Assist sales team members with technical queries during pre-sales discussions
- Post-sales: Troubleshooting: guidance to customers for running their experiments or have technical queries
- Provide quick and accurate resolution to query/complaint
- Provide trainings to dealers and sales teams as required and identified
- Participate in conferences and roadshows when conducted
- Takes an active role in ensuring that any escalation is handled promptly and effectively
- Be a reference point for the entire regional team on various application topics and is able to resolve most of the items escalated
KPIs:
- Make routine visits to customers and dealers and generate leads for business development
- Update competitor activity/promotions to PM as monthly plan
- Capture the initial complaint in CRM within 2 working days
- Gather necessary details in 5 working days to identify root cause
- Closing/resolving complaints within 15 days
Requirements:
To be successful in this role, you must have:
- A strong enthusiasm for Life Sciences Research Field
- A customer-focused approach
- Action-oriented and good decision-making ability
- Team player & good communication skills-verbal & written
- Continuous and versatile learner
- Good customer service attitude and willingness to travel
Qualification:
You should hold an M.Sc./M.Tech. in Biotechnology/Life Sciences or a PhD in Life Sciences.
Experience:
A minimum of 4-8 years of experience in a related field.
Salary:
The estimated salary for this position is ₹25-45 lakhs per annum, depending on qualifications and experience.
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