Service Transition Architect
3 weeks ago
About the Role
The Service Transition Architect plays a pivotal role in ensuring seamless service delivery for our clients. This seasoned professional is responsible for designing and implementing service transitions that align with Managed Services (MS) capabilities.
Key Responsibilities:
- Participate in complex deals during pre-sales to provide service design consultancy
- Review commercial proposals and Statement of Work to ensure alignment with MS delivery capabilities
- Contribute to the service takeover strategy definition
- Identify current service issues with incumbent providers
- Determine knowledge transfer strategies
- Define quality acceptance criteria for service transitions
- Ensure customer expectations are met and aligned with MS delivery capabilities, including monitoring, patching, and backup solutions
- Adapt standard processes as needed to meet customer requirements while maintaining MS service delivery capabilities
- Understand customer vital business functions and how MS assets underpin them
- Maintain awareness of customer business processes and end-to-end services throughout the project lifecycle
Knowledge and Attributes:
- Able to work in line with best practices in complex environments and tight time constraints
- Able to work under pressure within fast-paced environments
- Excellent communication and presentation skills
- Able to demonstrate conceptual technology knowledge
- Seasoned ability to work with cross-functional stakeholders
- Understanding of organizational products/service offerings
- Able to stay abreast of changing technology, best practices, and industry trends
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or related field
- Relevant ITIL certifications preferred
- Relevant industry/technical certifications desirable
Required Experience:
- Seasoned experience in similar positions, preferably in global technology organizations
- Experience in IT/ITIL-based service management environments
- Experience in Hosting and Managed Service Business
- Experience in Public Cloud and/or PCI compliance environments
- Experience in managing key accounts
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
Salary Range:
$120,000 - $180,000 per annum, depending on location and experience.
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