Service Transition Architect

3 weeks ago


Mumbai, Maharashtra, India NTT Full time

About the Role

The Service Transition Architect plays a pivotal role in ensuring seamless service delivery for our clients. This seasoned professional is responsible for designing and implementing service transitions that align with Managed Services (MS) capabilities.

Key Responsibilities:

  • Participate in complex deals during pre-sales to provide service design consultancy
  • Review commercial proposals and Statement of Work to ensure alignment with MS delivery capabilities
  • Contribute to the service takeover strategy definition
  • Identify current service issues with incumbent providers
  • Determine knowledge transfer strategies
  • Define quality acceptance criteria for service transitions
  • Ensure customer expectations are met and aligned with MS delivery capabilities, including monitoring, patching, and backup solutions
  • Adapt standard processes as needed to meet customer requirements while maintaining MS service delivery capabilities
  • Understand customer vital business functions and how MS assets underpin them
  • Maintain awareness of customer business processes and end-to-end services throughout the project lifecycle

Knowledge and Attributes:

  • Able to work in line with best practices in complex environments and tight time constraints
  • Able to work under pressure within fast-paced environments
  • Excellent communication and presentation skills
  • Able to demonstrate conceptual technology knowledge
  • Seasoned ability to work with cross-functional stakeholders
  • Understanding of organizational products/service offerings
  • Able to stay abreast of changing technology, best practices, and industry trends

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Information Technology or related field
  • Relevant ITIL certifications preferred
  • Relevant industry/technical certifications desirable

Required Experience:

  • Seasoned experience in similar positions, preferably in global technology organizations
  • Experience in IT/ITIL-based service management environments
  • Experience in Hosting and Managed Service Business
  • Experience in Public Cloud and/or PCI compliance environments
  • Experience in managing key accounts

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Salary Range:

$120,000 - $180,000 per annum, depending on location and experience.



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