Training Services Coordination and Logistics Specialist

4 weeks ago

Noida, Uttar Pradesh, India Conduent Business Services Full time

At Conduent Business Services, we deliver mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates create exceptional outcomes for our clients and the millions of people who count on them.


Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Has advanced and specialized expertise within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.
  • Works autonomously within established procedures.

Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.

Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided
  • Suggests work procedure and practice improvements to improve efficiency.

Leadership

  • Serves as a team lead.
  • May allocate work to team members.
  • Provides subject matter guidance to junior team members.

Problem Solving

  • Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

  • Exchanges information and ideas effectively.
  • Uses tact and diplomacy when dealing with others.

Responsibility Statements

  • Directs and coaches training coordination and logistics support team in their day-to-day activities.
  • Communicates directly with clients and training participants, including those that are higher profile.
  • Single point of contact for client and training participant escalations on issues and concerns.
  • Schedules and plans complex classroom facilities in support of classroom delivery and other events.
  • Reserves and books classrooms and manages printing and shipping of materials.
  • Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
  • Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
  • Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
  • Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
  • Functions as producer/manager for Virtual Instructor-Led Training (vILT).
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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