Logistics Operations Specialist

3 days ago

Anand, Gujarat, India beBeeEcommerce Full time ₹ 12,00,000 - ₹ 18,00,000

Job Role: E-commerce Post-Purchase Manager

Description

We are looking for a skilled professional to oversee the end-to-end post-purchase journey of our marketplace. The ideal candidate will drive both seller dispatch readiness and 3PL performance, ensuring reliability, cost efficiency, and a smooth retailer experience.

  • The selected individual will be responsible for overseeing seller-side dispatches, including timely packing, order readiness, and minimal post-order OOS.
  • They will manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality.
  • The successful candidate will also optimize allocation, reduce transit exceptions, damages, and returns.
  • In addition, they will partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
  • Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).
Requirements
  • 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
  • A strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers is required.
  • Proficiency with dashboards, Excel/Sheets; SQL/BI is an added advantage.
  • A bias for action, strong vendor management, and structured problem-solving skills are essential.

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