Enterprise Sprinklr Solutions Specialist
1 month ago
**Job Description:**
Skill : Sprinklr.
At selsoft, we're seeking a highly skilled Enterprise Sprinklr Solutions Specialist to help our customers achieve positive business outcomes using the Sprinklr platform.
Key Responsibilities:
- Hands-on configuration to help customers maximize value realization of the Sprinklr platform.
- Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform.
- Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases.
**Requirements:**
- 3-5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry.
- 3-5 years Experience in Enterprise Software consulting and/or technical configuration.
- Cloud contact centre experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo.
- Experience with Cloud contact centre technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.
As a seasoned professional in the CCaaS industry, you'll have a deep understanding of customer's business needs and be able to drive relevant, strategic and forward thinking platform recommendations.
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