High-Performance Networking Solutions Engineer
3 weeks ago
At FLY Consulting Services, we are pioneers in technical excellence and innovation. Our team is dedicated to delivering exceptional service to our clients, ensuring their IT infrastructure remains operational through proactive monitoring, incident resolution, and efficient problem-solving.
We are seeking a highly skilled Network Engineer to join our team. As a key member, you will be responsible for providing second-line support for medium-complexity incidents and requests, ensuring timely resolution within agreed Service Level Agreements (SLAs). Your primary objective will be to proactively review client tickets, apply technical knowledge, and resolve issues without breaching SLAs.
This role may also involve contributing to project work as required. Your duties will include:
Key Responsibilities:
• Proactively monitoring work queues
• Performing operational tasks to resolve incidents/requests in a timely manner and within SLA
• Updating tickets with resolution tasks performed
• Identifying, investigating, and analyzing issues and errors prior to or when they occur, logging incidents in a timely manner
• Capturing all required information for immediate resolution
• Providing second-level support for incidents, requests, and identifying root causes
• Communicating with other teams and clients for extended support
• Executing changes with clear identification of risks and mitigation plans
• Following shift handover process highlighting key tickets and upcoming critical tasks
Academic Qualifications and Certifications:
We require:
• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• CCNP or equivalent certification
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Our estimated salary range for this position is $60,000 - $90,000 per annum, commensurate with experience and location. If you are passionate about delivering high-quality networking solutions, we encourage you to apply.
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