Customer Support Specialist for ECommerce and Creator Marketing
2 days ago
About Spur
We are a Meta Tech Partner that is revolutionizing marketing for eCom brands, creators, and businesses through automations on Instagram, Facebook, and WhatsApp. Our platform helps them boost customer retention, streamline support, and improve customer satisfaction. We empower creators to grow their followers and monetize their content effectively.
Role Overview
We are looking for a tech-savvy Customer Support Specialist who is quick to learn, proactive in solving problems, and excited about building scalable customer support processes. This is a hybrid role (Delhi-based candidates preferred), requiring 6 working days per week, with Saturday support being crucial.
The role involves handling chat support, conducting onboarding calls, and enhancing our knowledge base (including quick replies, help center articles, and training materials like videos). Over time, your contributions will shape an AI-powered support system that can answer most customer queries efficiently.
Key Responsibilities
- Respond promptly to customer queries via chat, ensuring satisfaction and resolution.
- Conduct onboarding calls to familiarize new customers with Spur's platform.
- Build and maintain an extensive knowledge base, including:
- Quick replies for common queries.
- Help center articles and FAQs.
- YouTube videos and tutorials.
- Ensure every customer interaction updates the knowledge base for future reference.
- Collaborate with the product and engineering teams to resolve technical issues and improve customer support processes.
- Identify recurring customer pain points and proactively suggest solutions or improvements.
What We're Looking For
We are looking for a tech-savvy individual with the ability to quickly adapt to new tools and technologies. A proactive learner who can figure things out independently. Strong written and verbal communication skills are required. Experience in customer support or a related role is necessary (freshers with the right mindset are encouraged to apply). Familiarity with eCommerce, SaaS, or AI tools is a plus. Organized, detail-oriented, and able to multitask effectively.
Perks & Benefits
- A competitive salary of ₹400,000 - ₹700,000 per year.
- Join a fast-growing startup with significant opportunities for growth.
- Work closely with founders and a passionate, motivated team.
- Flexible work arrangements to ensure work-life balance.
- Access to cutting-edge tools, including AI and CRM systems.
Why This Role Matters
This role is crucial in ensuring our customers succeed and in building a scalable system to reduce manual effort over time. At Spur, we believe customer support is the backbone of a great product experience.
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