Service Operation Director

3 weeks ago


Gurgaon, Haryana, India ASSA ABLOY Full time

Key Responsibilities:

As our Service Operation Manager, you will oversee the service department's daily operations, ensuring seamless customer service, repairs, and maintenance. You will also develop and implement service strategies to improve efficiency and customer satisfaction, managing a team of service technicians and support staff, and ensuring compliance with company policies, industry regulations, and safety standards.

Key Performance Indicators (KPIs):

  • Monitor service performance metrics and KPIs to identify areas for improvement and implement corrective actions.
  • Handle escalated customer complaints and resolve issues in a timely and satisfactory manner.
  • Collaborate with other departments, such as sales and marketing, to coordinate service activities and promote customer retention.

Requirements:

Graduate Engineers or Diploma/ITI qualified candidates in Electronics/ Electrical/Mechanical stream with 12+ years of relevant experience in the same industry/consumer durables/home appliances/consumer electronics.



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