Technical Support Delivery Specialist

3 weeks ago


Pune, Maharashtra, India Workday India Private Limited Full time

About the Role

The Workday Adaptive Planning Support team is seeking a seasoned support analyst to provide top-notch assistance to customers. As a customer-facing role, this position collaborates closely with product development and support analyst teams to resolve complex product issues. The support analyst will manage a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and ensure timely updates to customers. Key responsibilities include:

  • Managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product
  • Collaborating closely with product development and support analyst teams to resolve complex product issues
  • Focusing on delivering excellent customer experiences and ensuring timely updates

Requirements

  • 5+ years' experience in a Support related role with 2+ years' experience supporting Integrations, preferably in an enterprise software product
  • Proven ability to balance multiple priorities and communicate across organizational boundaries
  • Excellent analytical and problem-solving skills
  • Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability


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