Insurance Operations Senior Representative
4 weeks ago
Job Description
Key Responsibilities
- Read and comprehend process documents provided by clients.
- Perform entry-level administrative operations support, executing various basic tasks such as mail, file services, reporting, project support, and general account support activities.
- Analyze insurance requests from clients and process them according to standard operating procedures.
- Familiarize and navigate multiple client applications to capture necessary information for processing client requests.
- Provide basic-level support on programs, projects, reporting, filing, confidential materials handling, and issue resolution.
- The scope of work is routine, and decision-making is tightly defined by outsourced activity agreements or manager's direction.
Requirements for this Role
- Candidate should be a fresher with excellent analytical skills.
- Basic insurance knowledge is beneficial but not necessary.
- Typing skills are required.
- Type speed should be minimum 21 WPM.
- Ready to work in a complete night shift.
- Candidate should be flexible and support the team during crisis periods.
- Ready to relocate as per business requirements.
Preferences
- Ability to communicate effectively (oral/written) to exchange information with clients.
- Any graduate with English as a compulsory subject.
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.
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