Leadership Position
3 weeks ago
Study Group is seeking an experienced Admissions Team Lead to join our team in Noida. As a key member of our Admissions team, you will be responsible for guiding a small team of Admissions Processors in the effective management of student applications. Your primary focus will be on ensuring the team meets worklist targets and achieves required Service Level Agreements (SLAs), while upholding the highest standards of quality and productivity in the admissions process.
### Key Responsibilities
• Lead a specific (region specific) UK Assessment Admissions team to ensure the effective processing of student applications in order to meet published Service Level Agreement targets.
• Provide expert guidance and coaching to team members on complex cases.
• Ensure updated regular reviews of all required documentation, with amendments where necessary, saved on one Note and communicated to the team in a timely manner.
• Manage escalations and complaints through to resolution.
• Review and analyse processes to identify inefficiencies and areas where improvements could be made
• Ensure adherence to SLAs, quality controls, all regulatory and legislative requirements, undertaking quality and control checks including audits on a regular basis.
• Collaborate with other teams across Global Admissions to provide support to the wider Admissions processes as required including designing and maintaining clear operational guides to ensure consistency of operations.
### Leadership
• Provide ongoing coaching and mentoring to team members, driving a high performance and customer focused culture.
• Undertake regular one-to-one meetings and ensure each team member has objectives and a training / development plan.
• Facilitate and deliver training where appropriate within Admissions team
• Motivate and energise others through positive reinforcement.
• Be an inspirational and positive role model to the team.
• Ensure regular communication and engagement activities are undertaken across the team
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