Software Support Leadership Position in Mumbai
4 days ago
Initiate International is seeking an experienced Application Support Manager to lead their 24/7 service desk and application support/incident management team in the Mumbai Metropolitan Region.
About the RoleThis role offers a unique opportunity for a seasoned professional to drive team performance, ensure seamless operation of a cutting-edge payment gateway, and contribute to the organization's success. The ideal candidate will possess excellent leadership skills, technical expertise, and the ability to navigate complex IT systems.
Key Responsibilities- Incident Management: Oversee incident management processes for payment applications, ensuring timely identification, prioritization, and resolution. Continuously improve policies to meet industry regulations and maintain operational resilience.
- Team Leadership: Lead and mentor a team of application support specialists, optimizing incident response and resolution. Drive team development through recruitment, onboarding, training, and performance management.
- Vendor Management: Manage vendor relationships and oversee service desk and application support services via business process outsourcing, ensuring adherence to SLAs and quality standards.
- Performance Monitoring: Govern vendor performance against KPIs, SLAs, quality standards, and resilience requirements.
- Incident Coordination: Coordinate incident response across technical teams and stakeholders, ensuring effective communication and escalation. Analyze incident trends to implement proactive measures.
- Documentation: Maintain comprehensive incident management documentation, including incident reports, post-mortems, SOPs, and root cause analysis.
- Monitoring Systems: Regularly review application monitoring systems to detect issues early and implement proactive strategies.
- Customer Support: Serve as a primary point of contact for escalated customer support issues related to application availability. Collaborate with product development and technical teams to resolve technical incidents.
- Strategic Alignment: Collaborate with upper management to align the application support organization with organizational objectives and strategic plans. Manage team resources effectively through budgeting, time management, and skill-based task allocation.
- Bachelor's degree in computer science, information technology, or a related field; or equivalent work experience.
- 8+ years of proven experience in incident management and application support roles, preferably within the financial technology or SaaS industry.
- Strong understanding of ITIL frameworks and best practices related to incident management. Prior experience with regulatory bodies and resilience frameworks, such as ISO 27001, GDPR, and DORA, is preferred.
- Excellent verbal and written communication skills, with the ability to convey technical issues to non-technical stakeholders.
- Ability to prioritize and manage multiple incidents and tasks in a fast-paced environment.
- Strong analytical and problem-solving skills, with keen attention to detail.
- Experience with distributed systems in a production operations environment and with monitoring tools for proactive incident detection and management.
- Proven ability to deliver results on time with high quality.
This role is based in the Mumbai Metropolitan Region and offers either in-office work or a hybrid arrangement combining in-office and remote work.
Compensation and BenefitsThe estimated annual salary for this position is ₹25,00,000 - ₹35,00,000 (approximately $32,400-$45,300 USD). A competitive benefits package, including medical insurance, retirement plan, and paid time off, will also be offered.
-
Software Engineer Position at Placement Mumbai
4 weeks ago
Mumbai, Maharashtra, India Placement Mumbai Full timeBrowse our range of exciting job openings for a skilled Dotnet Developer at Placement Mumbai. This is a fantastic opportunity to join our team as a Software Engineer and contribute to the success of our company.Requirements:Proficient in developing C#, ASP.NET & MVC applications.Good understanding of relational database design and writing optimized SQL...
-
Senior Leadership Position in Mumbai
4 days ago
Mumbai, Maharashtra, India Hasmukh Shah & Co. LLP Full timeAbout Hasmukh Shah & Co. LLP">Hasmukh Shah & Co. LLP (HSCo) is a multi-disciplinary professional service firm serving clients in India for over three decades now, with a team of 70 plus members including 8 Partners spread across five locations: Mumbai, Delhi, Bangalore, Pune and Hyderabad. Our firm is proud to serve over 1000 clients from around the world,...
-
Operations Leadership Position
2 weeks ago
Mumbai, Maharashtra, India PayU Full timeJob OverviewPursue a challenging career with PayU, where you can utilize your expertise in merchant payout reconciliation and loan disbursement. We are seeking an experienced Assistant Manager-Operations to join our team in Mumbai.About the RoleThis is a key position that involves leading operations teams and overseeing the efficient execution of tasks such...
-
Cybersecurity Leadership Position
4 weeks ago
Mumbai, Maharashtra, India Forcepoint Full timeAbout ForcepointForcepoint is a leading cybersecurity company that simplifies security for global businesses and governments. Our all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property, no matter where people are working.Job SummaryWe are seeking an experienced...
-
Sales Leadership Position
1 month ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeJob Role: Inside Sales LeadExperience Range: 3 to 8 yearsJob Location: MUMBAIWe are seeking a highly motivated and experienced Inside Sales Lead to join our team at Tata Consultancy Services. The ideal candidate will have a proven track record of achieving and exceeding sales targets in a fast-paced environment.Key Responsibilities:Proven experience in...
-
Software Engineering Leadership Position
3 weeks ago
Mumbai, Maharashtra, India Initiate International Full timeAbout the RoleWe are seeking a seasoned Senior Software Engineer to join our team in Mumbai, India.As a key member of our global engineering team, you will play a pivotal role in designing and building the Offer Management System that will house marketing offer details, user action history, and voucher code system.Key ResponsibilitiesBuild third-party...
-
Service Department Leadership Position
4 weeks ago
Mumbai, Maharashtra, India Kontempore Research & Analytics Pvt. Full timeJob Title: General Manager ServiceCompany: Kontempore Research & Analytics Pvt.Location:We are seeking an experienced professional to lead our service department as a General Manager. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a proven track record in driving operational excellence and...
-
Senior Software Engineer
1 month ago
Mumbai, Maharashtra, India NEC Software Solutions Full timeCompany OverviewAt NEC Software Solutions, we strive to deliver innovative software solutions that transform businesses. Our approach is centered around understanding our customers' needs, which enables us to develop clever software that streamlines processes, saves costs, and drives positive change.We have a proven track record of success, having helped the...
-
Mumbai, Maharashtra, India Placement Mumbai Full timeWe are seeking a highly skilled Android developer to join our team at Placement Mumbai.Job Type: Full-timeLocation: Charni Road, MumbaiSalary: ₹8-15 lakhs per annum (estimated)About the Role:We are looking for an experienced Android developer with a strong background in Java and Kotlin programming languages. The ideal candidate should have a good...
-
Android Software Engineer at Placement Mumbai
4 weeks ago
Mumbai, Maharashtra, India Placement Mumbai Full timeAndroid Developer PositionWe are looking for a skilled Android developer to join our team at Placement Mumbai. The ideal candidate will have experience with Android Java, Kotlin, Jetpack libraries, and Asynchronous programming.Key Responsibilities:Develop high-quality Android applications using Android Java and Kotlin.Implement Asynchronous programming and...
-
Store Leadership Position
4 weeks ago
Mumbai, Maharashtra, India H&M Group Full timeJob SummaryWe are seeking a skilled Department Manager to join our team at H&M Group. As a key member of our store leadership team, you will play a critical role in supporting our sales and profit goals while delivering exceptional customer experiences.Key ResponsibilitiesSupport the sales and profit goals in the store by setting a plan to deliver the best...
-
Branch Leadership Position
4 weeks ago
Mumbai, Maharashtra, India Optimum Future Full timeBranch Manager OpportunityExperience: 8+ years | Salary: Up to 12 LPALocations: Mumbai (Dadar), AhmedabadElevate Your Career in Branch LeadershipKey Responsibilities:Drive revenue growth and profitability.Manage online transition and dealer productivity.Ensure successful cross-sell of ABC products.Effectively run day-to-day branch operations.Cultivate...
-
Mumbai, Maharashtra, India BDO in India Full timeAbout Us: BDO India LLP, the Indian member firm of BDO International, offers a range of services to domestic and international organisations across various industries. Our team of over 9000 professionals operating across 12 cities is led by more than 250 Partners & Directors.Our Approach: We take pride in our service portfolio, backed by a rich blend of...
-
ESG Leadership Position
4 days ago
Mumbai, Maharashtra, India IDFC FIRST Bank Full timeAbout IDFC FIRST BankIDFC FIRST Bank is a leading financial institution that prioritizes Environmental, Social, and Governance (ESG) considerations in its operations and decision-making processes.Job Title: ESG Leadership PositionWe are seeking an experienced professional to lead our ESG initiatives and support the Head - ESG in strategy and implementation...
-
Sales Leadership Position
2 weeks ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeAbout the RoleTata Consultancy Services is seeking a skilled professional to fill the position of Sales Lead and Team Manager.Key Responsibilities• Proven experience in inside sales, with a track record of achieving and exceeding sales targets in a fast-paced environment.• Strong leadership skills, with the ability to inspire, motivate, and develop a...
-
Process Engineering Leadership Position
4 weeks ago
Mumbai, Maharashtra, India John Cockerill Full timeAbout the JobWe are seeking an experienced Process Engineering Head to lead our design and technical team at John Cockerill in Mumbai, India.The ideal candidate will have a strong background in process engineering, with experience in managing teams and leading complex projects.Key ResponsibilitiesLead the process engineering department and ensure the...
-
Executive Leadership Position
4 weeks ago
Mumbai, Maharashtra, India Ipca Laboratories Limited Full timeExecutive Leadership Position at Ipca Laboratories LimitedWe are seeking a highly skilled Executive to lead our Quality Control team.Key responsibilities will include:Developing and implementing quality control strategiesLeading a team of quality control professionalsEnsuring compliance with regulatory requirementsRequirements:MSc in a relevant fieldMinimum...
-
Administrative Support Professional
2 days ago
Mumbai, Maharashtra, India Placement Mumbai Full timeJob Title: Administrative Support ProfessionalAbout the RoleWe are seeking an experienced and organized Front Office Executive to join our team at Placement Mumbai. As a key member of our support staff, you will be responsible for providing exceptional administrative support to ensure seamless day-to-day operations.ResponsibilitiesGreet clients and set a...
-
Branch Head
4 weeks ago
Mumbai, Maharashtra, India Star Worldwide Group Full timeJob Overview This high-level leadership role is responsible for overseeing the overall operations of the warehouse, ensuring efficient management and growth of sales within retained accounts. The ideal candidate will possess strong leadership skills and have a proven track record of driving business growth and innovation. Key Responsibilities Develop and...
-
Sales Leadership Position
4 weeks ago
Mumbai, Maharashtra, India SIB Infotech Full time**Job Title:** Sales ManagerWe are seeking a highly skilled and experienced Sales Manager to lead our sales team in the Mumbai and Navi Mumbai regions, specializing in the paper industry. As a key member of our organization, you will be responsible for driving sales growth, developing and implementing sales strategies, and mentoring our sales team to achieve...