Front Desk Ambassador

2 days ago


Vijayawada, Andhra Pradesh, India Accor Full time

At Accor, we are seeking a highly motivated and service-oriented Front Desk Ambassador to join our team. As a key member of our front office staff, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.

About the Role

This role is ideal for someone who is passionate about delivering outstanding customer service and has a keen eye for detail. As a Front Desk Ambassador, you will be the first point of contact for our guests and will play a vital role in setting the tone for their stay.

Key Responsibilities:

  • Providing exceptional customer service to all guests, responding promptly to their needs and resolving any issues efficiently.
  • Welcome guests on arrival, register them, and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits and repeat guests receive special recognition and service.
  • Liaise closely with other relevant departments to ensure that guest requests and needs are met.

Requirements:

  • Diploma in Tourism/Hospitality Management or equivalent.
  • Minimum 1 year of relevant experience in the hospitality industry.
  • Excellent reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Good communication and customer contact skills.
  • Service-oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Self-motivated and energetic.

What We Offer:

  • An estimated salary of $45,000 - $60,000 per annum, depending on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work with a global leader in the hospitality industry.

We are committed to diversity and inclusion and encourage applications from candidates of all backgrounds. Please note that this role requires flexibility and availability to work various shifts, including evenings, weekends, and public holidays.



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