Business Process Analyst- Atlassian Solutions Specialist

5 days ago

Anantapur, Andhra Pradesh, India beBeeAnalyst Full time US$ 93,323 - US$ 1,40,727

Work with cutting-edge technology to drive business success

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As a Technical Business Analyst- Atlassian Products, you will play a key role in shaping how colleagues connect, build, and ship great products. This is an exciting opportunity to own the Atlassian product roadmap, maintain the product backlog, and prioritize work to deliver value to employees.

The ideal candidate will have 6+ years of experience administering Jira and Confluence and AI-driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users. They will also have a proven record of leading cross-functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks.

Key Responsibilities

  • Own the Atlassian product roadmap, maintaining the product backlog, and prioritizing work to deliver value to employees.
  • Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions.
  • Lead discovery workshops, rapid prototypes, and proof-of-concepts that unlock new ways of working.
  • Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps, and automations to automate end-to-end flows.
  • Curate and govern plug-ins, ensuring performance, security, and measurable ROI.
  • Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data.
  • Champion change management—craft communication plans, deliver live training, and publish self-service content that drives enthusiastic uptake.
  • Define and audit permission models balancing collaboration, privacy, and compliance requirements.
  • Upskill the Global Service Desk team to scale end-user support.
  • Optimize performance by removing unused objects in Jira (workflows, custom fields, etc).
  • Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content.
  • Build business cases for new technology that will scale how Zendesk delivers to customers.

You Bring

  • 6+ years of experience administering Jira and Confluence and AI-driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users.
  • A proven record of leading cross-functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks.
  • Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js).
  • Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery.
  • Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams.
  • Passion for experimentation, continuous improvement, and simplifying complex processes.
  • Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams.

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