Strategic Operations Leader

2 days ago


Pune, Maharashtra, India TransPerfect Full time

At TransPerfect, we're seeking an exceptional Sr. Manager Business Operations to lead our Clinical Operations Department.

With a strong track record of driving operational excellence, you'll be responsible for generating and executing the annual business plan in collaboration with Senior Leadership, Director, and Associate Director.

Key responsibilities include:

  • Collaborating with Senior Leadership to develop and implement divisional goals, objectives, procedures, and reports that enhance operational efficiency, quality, and productivity.
  • Driving Operations Team revenues to meet KPIs and billable targets while controlling costs and non-billable time.
  • Exercising control over SLA delivery metrics for document processing and queries in line with internal targets and client contractual expectations.
  • Mentoring the Operations Team to support operational excellence and drive high-impact process improvements.

To succeed in this role, you'll need:

  • A highly self-motivated leadership style with the ability to inspire others.
  • Superior written and spoken communication skills in English.
  • Proficiency in Microsoft Office, particularly in manipulating and analyzing data.
  • A minimum Bachelor's Degree from a 4-year college or equivalent.
  • Demonstrable experience in 'hands-on' operational leadership and management.

We offer a competitive salary of $95,000 - $110,000 per year, commensurate with experience, plus benefits including health insurance, retirement plan, and paid time off.



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