Senior Cloud Reliability Engineer

1 month ago

Hyderabad, Telangana, India Thomson Reuters Full time

About the Role:

In this opportunity as Senior Site Reliability Engineer, you will work with application teams to manage and support applications into production, and provide well-written documentation and technical presentations on projects supported by the team.

About You

You're a fit for the role of Senior Site Reliability Engineer if your background includes 5-8 years of experience in enterprise-level operations support role, SRE OR DevOps role, and working knowledge of infrastructure components, expertise in observability and monitoring tools, and deep understanding of Application performance monitoring (APM) and user monitoring.

Key Responsibilities:

  • Work with application teams to manage and support applications into production
  • Provide well-written documentation and technical presentations on projects supported by the team
  • Provide problem management services by utilizing diagnostic and debugging tools to aid in troubleshooting efforts
  • Coordinate the implementation of application monitoring, establish support documentation, and provide training on products and procedures
  • Provide technical assistance on the troubleshooting, and performance tuning of the supported environment(s)

Requirements:

  • 5-8 years of experience in enterprise-level operations support role, SRE OR DevOps role
  • Working knowledge of infrastructure components
  • Expertise in observability and monitoring tools
  • Deep understanding of Application performance monitoring (APM) and user monitoring
  • Knowledge of Infrastructure as Code (IaC): AWS Cloud Formation, Ansible, Terraform, etc.
  • Experience in site reliability engineering in Dotnet, Java, Kubernetes, and Database platforms (like Postgres)
  • Experience with Load balancers and AWS services such as AWS ECS, EMR, State Machines/ Step Functions, CloudFormation, CloudWatch, Lambda, SQS, ECR, Fargate, Elastic Search, networking concepts, etc.
  • Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques
  • Proven experience in building and operating cloud native infrastructure, applications and services on AWS
  • Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
  • Ability to analyze application and server logs, error interpretation
  • Incident response and recovery: SREs are responsible for responding to incidents and implementing processes for incident response, monitoring, and automated recovery
  • Scripting knowledge in PowerShell, Bash, shell scripting
  • Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.)
  • Working knowledge of ITIL Change and Incident management processes
  • Excellent written and verbal communication skills and strong collaboration skills

Desired:

  • Working knowledge of Windows Servers (multiple versions) and Linux platforms required
  • Proven troubleshooting and problem solving ability required
  • Basic understanding of network and database technologies a plus
  • Good to have any AWS Certification

What's in it for you?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through a hybrid work model, wellbeing, culture, learning & development, social impact, and purpose driven work.

About Thomson Reuters:

We are a global business that relies on diversity of culture and thought to deliver on our goals. We seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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