Operations Excellence Transformation Lead

3 days ago


Bengaluru, Karnataka, India Curefit - house of cult Full time

Curefit - house of cult is India's largest fitness company, founded in 2016 by visionary entrepreneurs Mukesh Bansal and Ankit Nagori. Our mission is to make fitness fun, easy, and accessible for all.

Company Overview

We offer a comprehensive range of fitness services and products through our two brands, cult.fit and cult.sport. Our goal is to provide a seamless experience for our customers, with group workouts, online classes, sports facilities, and personalized solutions at our fitness centers and partner gyms across the country.

Our team is passionate about adopting innovative subscription-led revenue models and leveraging cutting-edge technological interventions to cultivate healthy habits. We strive to deliver exceptional results and exceed customer expectations.

Job Description

The Operations Excellence Dy. Manager or Asst Manager will play a crucial role in designing and implementing processes pan-India, working closely with Senior Managers and Thought Leaders in the organization.

This role requires strong project planning, coordination, and implementation skills to drive improvements within Cult's fitness centers, encompassing roles such as trainers, center managers, and housekeeping at the center level, as well as their respective monitoring and support functions at the central level.

The end goal is to ensure that highly standardized processes designed are followed by everyone in the organization.

The role will be responsible for:

  • Timely project delivery
  • SOP roll out and adherence
  • Identification of process gaps
  • Mitigation of ground challenges

Key metrics the owner is responsible for include:

  • Process adherence (Zero non-conformance on the ground)
  • Defects & breaches (within defined limits)
  • Quality
  • Customer Net Promoter Score

The role would cover all 1P, 2P, 3P and centers across gyms, group workouts and sports.

Required Skills and Qualifications

Core skills for the role include:

  • Strong skills to plan, execute and monitor processes
  • Influencing skills and stakeholder management
  • Good problem-solving skills and data orientation
  • High attention to detail, highly observant
  • Process simplification mindset

We are looking for candidates with 3+ years of experience in an Operations Excellence or Design role with minimum 2 years in execution on the ground; preferably from retail / e-commerce background.

Good to have - Lean Six Sigma certification, Engineering or Mathematics related degree

Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum
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