Collection Operations Manager

3 weeks ago


Surat, Gujarat, India Navi Full time

About Navi

Navi is a pioneering financial services company in India, revolutionizing personal and home loans, UPI, insurance, mutual funds, and gold with its innovative digital-first approach. With a mission to deliver simple, accessible, and affordable products, Navi leverages cutting-edge AI/ML capabilities, technology, and expertise to craft exceptional customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

The Navi DNA:

  • Ability to learn and adapt quickly
  • Discipline and attention to detail
  • Effective communication and teamwork

Your Role at Navi:

In this role, you will be responsible for setting up and managing a network of agency partners to drive collections across the region. Your primary goal is to ensure effective recovery through strong execution, guiding and motivating agencies and their field teams to meet monthly targets. You will analyze data to assess performance, identify key gaps, and drive results. Additionally, you will oversee the activities of assigned agencies and end agents, conducting regular audits to maintain fair collection practices in line with the code of conduct and legal guidelines.

Synthesizing Insights:

You will draw valuable insights from ground operations and generate ideas to improve efficiency. To succeed in this role, you must have a business/sales/operations/collection leader background with 2+ years of relevant experience. Experience working with tech-first startups or top FMCGs is preferred. You should possess an entrepreneurial mindset, strong analytical skills, knowledge of the local language, excellent communication, and interpersonal skills, with a collaborative management style.

Key Skills:

  • Leadership experience in business, sales, operations, or collections
  • Tech-first startup or top FMCG experience (desired)
  • Entrepreneurial mindset and problem-solving ability
  • Strong analytical skills and local language proficiency
  • Excellent communication and interpersonal skills

What We Offer:

This role offers a competitive salary range of ₹1200000-1500000 per annum, depending on experience and qualifications. As a valued member of our team, you can expect opportunities for growth, professional development, and a dynamic work environment that fosters collaboration and innovation.



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