Senior Manager Service Specialist

1 month ago


Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

About Company:

Thermo Fisher Scientific Inc. is a global leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. Our team delivers innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands.

Job Summary:

We are seeking a highly skilled Service Delivery Manager to lead our Asia Pacific team. The successful candidate will have extensive experience in servicing Mass Spectrometry equipment and a strong track record of delivering exceptional customer service.

Key Responsibilities:

  • Carry out onsite installation, qualification, repairs, preventive maintenance, and on-site/virtual support of Thermo Fisher Scientific's range of LSMS/IOMS equipment.
  • Conduct training sessions for customers on equipment operation, calibration, and maintenance.
  • Ensure compliance with customer SLA, industry standards, and internal critical metric objectives.
  • Achieve service revenue target by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.

Requirements:

  • Bachelor's Degree in Instrumentation/Electronics Engineering.
  • 10+ years of hands-on experience servicing Mass Spectrometry equipment.
  • Strong interpersonal and effective communication skills.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.



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