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Help Desk Specialist

4 weeks ago

Coimbatore, Tamil Nadu, India UnitedHealth Group Full time

Opportunities at UnitedHealth Group. Join a premier provider of risk adjustment services, software, and solutions that's driving innovation in the health care industry. Start a rewarding career where your work will empower health plans and medical groups with comprehensive end-to-end solutions designed to navigate health care efficiently.

UnitedHealth Group is looking for a skilled Desktop Engineer to join our team. This position requires effective communication with users to respond to their inquiries and provide timely support. The ideal candidate will possess positive energy, be motivated, and eager to learn.

Primary Responsibilities:

  • Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
  • Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
  • Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software
  • Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
  • Assist in the implementation of IT policies and security measures to safeguard desktop systems and data
  • Stay informed about the latest trends and advancements in desktop technologies to improve support services

Required Qualifications:

  • Bachelor's degree in computer science, Information Technology, or equivalent experience is preferred
  • Microsoft Certification professional, CCNA will be an added advantage
  • Proven experience as a Desktop Engineer or in a similar technical support role
  • Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications
  • Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
  • Familiarity with network connectivity and basic understanding of IT infrastructure components
  • Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner
  • Ability to work independently and handle multiple tasks simultaneously
  • Proven proactive and customer-focused approach to delivering high-quality support services

Physical Requirements:

  • Must be able to lift and carry up to 30lbs
  • Must be able to talk, listen, speak, and view electronic equipment

Working Conditions:

  • Working conditions are normal for an office environment
  • Work requires weekend and/or evening work
  • Work may require occasional night shift
  • Travel is primarily local during the business day

Training /Certification Requirements:

  • Company compliance program modules
  • Company safety regulations
  • Technical certifications

Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.