Service Delivery Excellence Manager

1 day ago


Noida, Uttar Pradesh, India HCLTech Full time
Job Title: Service Delivery Excellence Manager

About the Role: As a Service Delivery Excellence Manager at HCLTech, you will play a pivotal role in driving top-notch quality services that meet and exceed customer demands.

Key Responsibilities:
  • Customer Satisfaction & Retention:
    • Understand client industry, business, and critical business drivers.
    • Lead high-quality service delivery to customers with minimum 1 year of service delivery management experience.
    • Ensure robust governance process with stakeholders through weekly/monthly meetings.
    • Serve as escalation procedure guide, incident management, and other disciplines related to service delivery.
    • Manage customer requests by providing realistic resolution time scales.
    • Contact customers for follow-up on cases and take ownership of the case.
    • Handle customer escalations related to the service provided.
    • Provide innovative ideas to help clients achieve business goals.
  • Account Management:
    • Maintain performance levels for service-related processes and implement improvement activities.
    • Ensure customer contractual targets and measurements are supported by supplier commitments.
    • Ensure resources, capabilities, and capacity to meet both existing and new business demands.
    • Prepare timely and detailed reports on financial performance.
  • Financial Performance:
    • Drive continuous improvement of productivity resulting in increased cost effectiveness and value.
    • Manage contract(s) to meet revenue and cost projections.
    • Contribute to P&L performance through cost control and innovation initiatives.
    • Identify same account growth opportunities.

Requirements:
Education and Professional Level: Minimum 4-year degree (BS/BA) or 3-5 years of work experience or equivalent military experience.
Skills:
Proficiency in English (85%+)
Microsoft Office - MS Excel (VLookup, H Lookup) (85%)
Additional Skills: Lean Six Sigma Yellow Belt Certification, Qwik solver, or Equivalent education;
Lean Six Sigma Green Belt Certification;
Salary: Estimated $120,000 per annum based on location (Noida) and industry standards.

  • Noida, Uttar Pradesh, India HCLTech Full time

    Job OverviewWe are seeking a highly skilled Service Delivery Excellence Leader to join our team at HCLTech. This role is responsible for driving continuous improvement in service delivery, ensuring high-quality services that meet and exceed customer expectations.Estimated Salary: $120,000 - $180,000 per yearAbout the Role:This is an exciting opportunity for...


  • Noida, Uttar Pradesh, India HCLTech Full time

    Job Overview">HCLTech, a leading technology services company, is seeking a skilled Service Delivery Excellence Coordinator to join their team. This role offers an exciting opportunity to work with a talented group of professionals and contribute to the success of the organization.">About the Role">The Service Delivery Excellence Coordinator will be...


  • Noida, Uttar Pradesh, India HCLTech Full time

    We are seeking a seasoned Service Delivery Manager to join our team at HCLTech in Noida. As a key member of our service delivery team, you will be responsible for leading high-quality service delivery to customers, ensuring robust governance processes with stakeholders, and managing customer requests.The ideal candidate will have a minimum of 1 year of...


  • Noida, Uttar Pradesh, India Fujitsu Full time

    About the RoleWe are seeking a highly skilled Customer Service Excellence Leader to join our team at Fujitsu. In this key role, you will be responsible for managing service delivery to our customers, ensuring that contracted service commitments are met and continually improved.Key ResponsibilitiesForecast and manage the account P&L (orders, revenue &...


  • Noida, Uttar Pradesh, India HCLTech Full time

    HCLTech is a leading technology company that has been hiring for various positions, including the Service Delivery Coordinator. This role involves managing contracts, providing effective communication with internal and external customers, and ensuring smooth delivery of services.The estimated salary for this position is around $80,000 - $110,000 per year,...


  • Noida, Uttar Pradesh, India HCLTech Full time

    Service Delivery CoordinatorAt HCLTech, we are seeking an exceptional Service Delivery Coordinator to join our team. As a key member of our Service Delivery team, you will be responsible for coordinating the steady state service delivery to multiple client accounts, promoting the continuous improvement of productivity, service quality, and customer...


  • Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Tata Consultancy Services is seeking a highly skilled IT Service Delivery Specialist to join our team. This role will be based in [Location] and will involve leading the delivery of high-quality IT services to our clients.The estimated salary for this position is around $85,000 per year, which may vary based on factors such as location, experience, and...


  • Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Join a leading IT consulting firm, Tata Consultancy Services, where you will be part of our dedicated team as an Incident Management Professional. As we strive for excellence in delivering cutting-edge services to our clients, your expertise will play a vital role in ensuring seamless incident management and problem-solving skills.About the RoleWe are...


  • Noida, Uttar Pradesh, India HCLTech Full time

    OverviewHCLTech is a leading technology company that hires experienced professionals to manage complex service delivery operations. As a Service Delivery Coordinator, you will be responsible for coordinating and managing the delivery of services to clients.


  • Noida, Uttar Pradesh, India HCLTech Full time

    HCLTech is currently seeking a highly skilled Contract Manager with extensive service delivery experience. This role is ideal for individuals who possess excellent communication skills, can effectively manage contracts, and drive process improvements.The successful candidate will have 5-7 years of experience in contract management, with a proven track record...


  • Noida, Uttar Pradesh, India HCLTech Full time

    Job OverviewHCLTech is a leading IT services company that provides comprehensive solutions to its clients. As a Service Delivery Director, you will be responsible for managing the delivery of our services and ensuring that they meet the high standards expected by our clients.


  • Noida, Uttar Pradesh, India HCLTech Full time

    HCLTech is a leading IT services company, and we are seeking an experienced Customer Service Delivery Lead to join our team.Estimated salary: $85,000 - $110,000 per annum.About the RoleWe are looking for a skilled professional to manage our customer service operations, ensuring timely and effective resolution of issues. The successful candidate will have...


  • Noida, Uttar Pradesh, India HCLTech Full time

    The Service Delivery Operations Specialist role at HCLTech involves managing effective communications with internal and external customers. This includes resolving problems/issues efficiently, providing timely responses, and working closely with sales and delivery partners to support reporting requirements.Key ResponsibilitiesContract Management: Ensure...


  • Noida, Uttar Pradesh, India ACL Digital Full time

    About ACL DigitalACL Digital is a leading provider of digital experience, product innovation, solutions, and consulting services. We help businesses accelerate innovation and transform themselves through our expertise in strategy, design, implementation, and management.Job Title: IT Delivery ManagerWe are seeking an experienced IT Delivery Manager to join...


  • Noida, Uttar Pradesh, India HCLTech Full time

    Job Title: Service Delivery Coordinator LeadWe are seeking a highly skilled and experienced Service Delivery Coordinator Lead to join our team at HCLTech. As a key member of our organization, you will be responsible for overseeing the delivery of services to our clients.

  • Delivery Executive

    4 weeks ago


    Noida, Uttar Pradesh, India Iris Software Inc. Full time

    Key ResponsibilitiesDelivery Management: Overall delivery management responsibility for software services delivery engagements with a large cross-functional, globally distributed team.Account Outcomes: Responsible for account realizing outcomes across delivery, commercials, compliance, and engagement.Delivery Governance: Establishes and implements effective...


  • Noida, Uttar Pradesh, India Bennett Coleman and Co. Ltd Full time

    About the Position: IT Service Delivery is a critical role that requires an individual to manage and oversee key IT infrastructure initiatives and related projects. The ideal candidate will be well-versed in cloud technologies, particularly Office 365 suite, Line of Business (LOB) Applications, Active Directory, MS-Exchange, and Service Desk...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Overview:We are seeking a highly organized and detail-oriented Customer Service Delivery Associate to join our team at Iron Systems.About the Role:The successful candidate will be responsible for managing requisition activities, handling client and freelancer queries, and ensuring timely delivery of services.Main Responsibilities: Manage all stages of...


  • Noida, Uttar Pradesh, India Appinventiv Full time

    About the Role:We are seeking an experienced Project Coordinator to join our Appinventiv team, working on IT service delivery projects. This role involves coordinating across multiple teams to ensure the smooth progress of projects from initiation to closure.The ideal candidate will have a strong understanding of end-to-end project lifecycle management and...


  • Noida, Uttar Pradesh, India HCLTech Full time

    HCLTech is seeking a highly skilled Service Delivery Coordinator to join their team. This role offers an exciting opportunity to work with a dynamic organization and contribute to the success of their clients.About the RoleThe Service Delivery Coordinator will be responsible for managing effective communications with internal and external customers,...