Enterprise Infrastructure Technical Lead
3 weeks ago
Microland is a leading IT services company that provides innovative solutions to its clients. Our team of experts works tirelessly to ensure the smooth operation of our systems and infrastructure.
Job Title: Enterprise Infrastructure Technical LeadSalary: $120,000 - $180,000 per yearThis role requires a highly skilled individual with extensive experience in managing and maintaining large-scale enterprise infrastructure. The successful candidate will be responsible for ensuring the optimal performance and security of our systems, as well as coordinating with various IT teams for follow-ups and escalations.
Responsibilities:- Monitor and maintain the operational, performance, and integrity of the company's enterprise infrastructure, including applications, websites, servers, routers, switches, firewalls, and other related systems.
- Follow documented standard operating procedures defined by the customer.
- Coordinate with various IT teams for follow-ups and escalations.
- Initiate conference calls for any major outages and discussions.
- Troubleshoot problems, working to triage or troubleshoot issues within defined areas.
- Track issues, documenting all defects and resolutions in detail through a designated ticketing system.
- Report incidents, escalating complicated issues to management, other IT resources, third parties, and/or vendors as appropriate.
- Provide documentation for process changes and format updates, minimizing risk and exposure to system security and business interruption on company infrastructure.
- Actively participate in disaster recovery and BCP events.
- Work/escalate issues with vendors for any issues related to their products.
- Work on ad-hoc requests for reports and any other tasks assigned by senior/lead/manager.
- Follow the defined procedure for shift handover.
- 100% compliance to information security-related activities.
- Bachelor's degree in computer science, computer engineering, or a similar field.
- Excellent troubleshooting skills.
- Preferred knowledge on monitoring tools such as SolarWinds, PRTG, Splunk, AppDynamics, and ExtraHop.
- Knowledge on ServiceNow.
- Knowledge of incident management, change management, and problem management.
- Knowledge on F5 and load balancers, firewall/router/networking equipment at an enterprise level, process, and escalations.
- Preferred certifications: CCNA, ITIL Foundation.
- Ability to work flexible hours.
- Good written and verbal communication skills.
- Ability to work well under pressure.
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