Enterprise Technical Solutions Specialist

1 day ago


Hyderabad, Telangana, India Willspired Solutions Pvt Ltd Full time

Willspired Solutions Pvt Ltd is offering a highly competitive salary of $120,000 - $180,000 per annum for this exciting role.

About the Role

We are seeking an experienced and skilled Technical Support Engineer to join our team in providing exceptional technical support to enterprise clients.

Key Responsibilities:
  • Technical Support: Provide prompt and effective resolution of customer issues related to enterprise software solutions.
  • Troubleshooting: Diagnose and troubleshoot complex technical issues related to Windows Server, Windows Client, networking, Active Directory, and printers.
  • Collaboration: Collaborate with IT professionals to address their technical concerns and ensure high levels of satisfaction.
  • Documentation: Maintain detailed documentation of troubleshooting processes and resolutions.
Required Skills and Qualifications:
  • LAN and WAN Troubleshooting: Proficiency in LAN and WAN troubleshooting is essential for this role.
  • Education and Experience: A Bachelor's degree in Computer Science or equivalent degree/qualification, along with 5+ years of experience in Technical Support, directly supporting IT professionals.
  • Windows Server and Client Troubleshooting: Strong expertise in Windows Server and Client troubleshooting is required.
  • Networking and Troubleshooting: Proficiency in networking and network troubleshooting is also necessary.
Benefits:
  • Competitive Salary: We offer a highly competitive salary of $120,000 - $180,000 per annum.
  • Opportunities for Growth: With our company, you will have opportunities for growth and development in your career.
  • Collaborative Team Environment: Our team is collaborative and supportive, and we encourage open communication and feedback.


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