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Deputy General Manager

1 month ago

Bengaluru, Karnataka, India Huron Full time

The Opportunity

Huron helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve. We empower healthcare organizations to build innovation capabilities and accelerate key growth initiatives, enabling them to own the future instead of being disrupted by it. Together, we create sustainable growth, optimize internal processes, and deliver better consumer outcomes.

Position Summary

The Deputy General Manager is accountable for the success of all assigned transition projects. Key responsibilities include initializing, planning, and implementing project deliverables, managing risk, applying project management processes and tools, and ensuring projects are completed in a timely manner with high customer satisfaction.

Key Qualifications

  • Good communication skills with a neutral accent
  • Good English written and listening skills
  • Willingness to work in US shift timings
  • Primary responsibilities include customer-related, financial-related, and people-related tasks

Customer-Related Responsibilities

  • Keep abreast with the process of revenue cycle management (A/R) in the healthcare industry
  • Demonstrate thorough knowledge of the job
  • Demonstrate good understanding of performance SLAs and meet the SLAs
  • Understand all binding laws and regulations related to the project
  • Develop in-depth knowledge base among team members relating to domain and process

Financial-Related Responsibilities

  • Responsible for driving quality improvement initiatives to ensure avoidance of penalty
  • Manage the P&L for the process

People-Related Responsibilities

  • Good communication skills, interpersonal skills, and excellent team handling skills
  • Attrition management
  • Oversee team reviews, submit progress reports to the BUH, and conclude appraisals
  • Conduct individual performance reviews and propose required action plans
  • Active involvement in disciplinary issues arising out of the team

Process-Related Responsibilities

  • Ensure project meets all required quality parameters internal and external
  • Implement efficiency improvement projects by deploying lean sigma methodology
  • Ensure all MIS reports go on time
  • Participation in conference calls on subject matters whenever necessary
  • To be able to take on additional responsibilities for the team if required
  • Monitoring and assisting the quality of work done by the team
  • Updating management on team performance
  • Coordinating with the client on process-related issues and updates
  • Identifying, recommending, and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ
  • Client coordination on overall process progress and monitoring of issues

About Huron

Huron is a consulting organization that helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve. We empower healthcare organizations to build innovation capabilities and accelerate key growth initiatives, enabling them to own the future instead of being disrupted by it. We advocate for our clients and make a difference in partnership with them, their shareholders, communities, and colleagues.