Guest Relations Manager

3 weeks ago


Chennai, Tamil Nadu, India Malabar Gold & Diamonds Full time

Job Summary


We are seeking a skilled Guest Relations Executive to join our team at Malabar Gold & Diamonds. As a key member of our retail leadership, you will be responsible for delivering exceptional customer experiences and driving business growth through effective sales performance and customer engagement.


Main Responsibilities



  • Develop customer profiles to understand their needs and preferences, and tailor product recommendations accordingly.
  • Provide accurate estimates and negotiate discounts within authorized limits to enhance customer satisfaction.
  • Maintain accurate attendance and movement registers, ensuring seamless store operations.
  • Implement customer experience guidelines to ensure a uniform and exceptional customer experience.
  • Collaborate with retail leadership to achieve sales targets and business objectives.

Requirements



  • Guest Relation Executive (Female) with graduation/plus two or diploma in hospitality/technical.
  • Pleasant behavior, expertise in customer relations, and excellent communication skills.
  • Age between 21-30.

Working at Malabar Gold & Diamonds


We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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