Concierge Executive

4 weeks ago

Mumbai, Maharashtra, India AccorHotel Full time

As a key member of our team at AccorHotel, you will be the face of our organization, providing exceptional service and assistance to clients and guests.

Your primary responsibility will be to anticipate and fulfill the needs of our clientele, ensuring a memorable experience and enhancing their satisfaction.

Key Responsibilities:

  • Guest Relations: Welcome and assist guests upon arrival, offering a friendly and professional first impression. Respond promptly to inquiries and requests.
  • Information Management: Provide detailed information about local attractions, dining events, and transportation options. Stay updated on local happenings and trends.
  • Reservations & Bookings: Facilitate reservations for restaurants, transportation, and entertainment. Manage scheduling and bookings to ensure seamless guest experiences.
  • Problem Solving: Address and resolve guest concerns or complaints in a timely and professional manner, maintaining a calm demeanor.
  • Networking: Build and maintain relationships with local vendors, service providers, and attractions to offer exclusive deals and experiences to guests.
  • Administrative Duties: Maintain accurate records of guest interactions and services provided. Assist with administrative tasks as needed.
  • Team Collaboration: Work closely with other departments (e.g. housekeeping, front desk) to ensure guest needs are met efficiently.
  • Special Events: Assist in organizing and executing special events or activities for guests, ensuring high-quality service and attention to detail.

Skills:

  • Exceptional customer service skills
  • Strong problem-solving abilities
  • Ability to work flexible hours, including weekends and holidays
  • Discretion and professionalism in handling confidential information

Qualifications:

  • Bachelor's degree in Hospitality Management or related field preferred
  • Proven experience in a customer service role, preferably in hospitality or a luxury service environment
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to multitask and remain calm under pressure
  • Knowledge of the local area and its attractions is a plus
  • Proficient in Microsoft Office Suite and property management systems

Employment Type: Full-time

Remote Work: No

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