Sales Support Associate
4 weeks ago
Job Purpose
This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.
Key Responsibilities
- Provide exceptional customer service to clients and guests, ensuring their needs are met and exceeded.
- Coordinate all group arrangements, including site inspections and post-conference reports.
- Work with group contacts to facilitate program planning and requirements.
- Communicate group needs and specifications to all relevant departments.
- Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process.
- Maintain gifts inventory and coordinate the sending of gifts to clients.
- Promote positive relations with clients and attend to all requests expediently and courteously.
- Acknowledge and handle clients' complaints and comments tactfully and efficiently.
- Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue.
Requirements
- Diploma in Tourism / Hospitality Management / Events Management.
- Minimum 1 year of experience in a similar capacity.
- Excellent reading, writing and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
- Good communication and customer contact skills.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
Competencies
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a team environment.
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