SAP Technical Support Specialist

5 days ago


Hyderabad, Telangana, India Tech Mahindra Full time
Job Title: SAP Technical Support Specialist - Invoice Management

A Technical Support Specialist - SAP/Vendor Invoice Management is needed for a company in Hyderabad. The candidate will be responsible for identifying and resolving customers' issues, managing customer relationships, and providing suggestions for alternate support options.

Key Responsibilities:
  • Identify and resolve customers' issues via telephone support and written correspondence.
  • Manage customer relationships and document all interactions within the CRM application.
  • Provide suggestions for alternate support options for customer issues not related to Open Text's products.
  • Test Open Text product issues within various environments for validation and solution purposes.
  • Report software bugs and customer suggestions to SME.
Required Skills and Qualifications:
  • 10+ years of hands-on experience working on OpenText VIM.
  • 10+ years of experience working within a technical support environment.
  • Experience with SAP R/3 and S4/HANA.
  • Experience in SAP workflow and ABAP Programming.
  • Experience in ALV Report Development.
  • Working knowledge in SAP FI/MM modules (Technical) and business processes.
  • Some experience with SAP Fiori and Web services.
  • Skills in dialog programming, building custom screens and transactions.
About the Job:

This is an excellent opportunity for someone with technical expertise in SAP and OpenText VIM to join our team as a Technical Support Specialist. You will work closely with customers to resolve their technical issues, manage their relationships, and provide support. If you have experience working in a technical support environment and possess excellent communication skills, this could be the perfect role for you.

The estimated salary for this position is ₹1,200,000 per annum based on the location and job requirements.



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