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International Operations Manager
1 month ago
FCM is a leading travel management company with a global presence, serving both national and multinational clients. With a 24/7 presence in 97 countries, FCM uses adaptable technology to anticipate and address client needs, supported by experts offering deep local insights and a commitment to personalized business travel experiences. As a member of the ASX-listed Flight Centre Travel Group, FCM provides top market rates, exclusive added-value benefits, and tailored solutions. A pioneer in travel technology, FCM also offers specialized services through FCM Consulting and FCM Meetings & Events.
About the Role:
FCM is seeking a highly skilled International Operations Manager to lead our MICE team. The ideal candidate will have a strong grasp of MICE group travel requirements and excel in converting these needs into innovative solutions through effective supplier management and flawless execution.
Key Responsibilities:
- Cultivate a collaborative, productive, and creative team environment.
- Enhance team productivity and efficiency.
- Address customer inquiries and manage client relationships with expertise.
- Lead negotiations with suppliers to secure inventory and service confirmations.
- Showcase extensive experience in successful group execution.
- Independently manage events with meticulous attention to detail.
- Anticipate and meet client needs, ensuring outstanding service delivery.
- Collaborate with third-party vendors, trip planners, and event organizers.
- Provide precise and timely documentation to clients.
- Manage alternative booking arrangements in response to changes before or during trips.
- Serve as the primary client contact throughout the event lifecycle.
Requirements:
- 8 to 12 years of proven experience in project management within the MICE industry.
- Demonstrated ability in team leadership, including training and mentoring team members.
- Experience leading operational teams and maintaining high performance standards.
- In-depth knowledge of major suppliers, MICE products, and destinations.
- Familiarity with project management processes, standards, and procedures.
Responsibilities:
- Lead and manage a team handling international operations and contracting.
- Ensure competitive market rates and optimize international MICE transactions.
- Oversee the seamless execution of international MICE operations.
- Drive Gross Operating Profit (GOP) growth through effective management and operational excellence.
- Promote collaboration and productivity among team members.
- Prepare and present Management Information System (MIS) reports as needed.
