Operations Manager for Global AI Solutions

3 weeks ago


Hyderabad, Telangana, India ADCI HYD 16 SEZ - H83 Full time
About the Job

As a Manager I, Operations, you will be responsible for managing a team of 25-30 GO-AI Associates across various shifts. You will be accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance, and high-quality throughput.

Key Responsibilities
- Manage a team of 25-30 GO-AI Associates.
- Constantly identify opportunities to improve team performance and own associated change management.
- Develop and/or refer to performance metrics to drive team performance and business results.
- Communicate with Internal customers (ACES, Training, Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.
- Escalate problems or variances in the information and data to the relevant owners and follow through on resolutions.
- Execute specific people programs on coaching and development and team engagement.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

About the Team
The Global Operations - AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision-based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision-making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. We are open to hiring candidates to work out of one of the following locations:
Virtual Location - onsite HYD

BASIC QUALIFICATIONS
- 2+ years of team management experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level

PREFERRED QUALIFICATIONS
- Experience in managing critical operational processes, with SLA responsibility
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets
- Experience gathering and analyzing large amounts of data and delivering business improvements.
- Knowledge of lean six sigma tools / Green belt certified.
- Preferred work location: BNM HYD

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