IAM Manager for Identity and Access Solutions

2 weeks ago

Bengaluru, Karnataka, India Cyderes Full time

About the Role

We are seeking a seasoned IAM Manager to oversee the delivery of our Identity and Access Management services to clients. This critical role will be responsible for ensuring the smooth operation of our Managed Services team, managing a talented group of professionals, maintaining service level agreements/objectives, and upholding the highest standards of quality delivery.

Responsibilities:

  • Technical Leadership: Demonstrate in-depth technical capabilities in Identity and Access Management, with a focus on End-Point Privileged Access Management, Secrets Management, and PAM Identity Cloud suites.
  • Team Management: Lead, mentor, and manage a team of IAM professionals, providing guidance and support to ensure high-performance levels and growth.
  • Client Relations: Act as the primary point of contact for clients, ensuring exceptional service delivery, managing client expectations, and fostering strong client relationships.
  • Operational Oversight: Oversee the delivery of IAM Managed Services, ensuring adherence to SLAs, KPIs, and industry best practices.
  • Process Development: Develop and implement operational processes, policies, and procedures to optimize service delivery efficiency and quality.
  • Resource Allocation: Allocate resources effectively, manage workloads, and ensure the team is adequately trained and equipped to meet client needs.
  • Risk Mitigation: Identify and mitigate operational risks, proactively addressing issues to maintain service continuity.
  • Continuous Improvement: Drive continuous improvement initiatives to enhance service quality, operational efficiency, and client satisfaction.
  • Communication: Deliver engaging presentations to clients, effectively communicating the benefits, scope, and value of our IAM solutions during client meetings and pre-sales engagements.
  • Troubleshooting: Lead troubleshooting/technical discussions and root cause analysis for PAM tools such as CyberArk, BeyondTrust, and Delinea, ensuring prompt resolution of issues and optimizing tool performance.
  • Incident Management: Lead incident management efforts, ensuring prompt response to production outages/incidents, and overseeing the resolution of incidents timely within agreed SLA.

Requirements:

  • 5+ years of experience in IAM/PAM operations with at least 2 year's experience in a similar role
  • 5+ years of Managed Services operations experience with one of the tools – CyberArk, BeyondTrust, or Delinea
  • Engage in pre-sales discussions with potential clients, understanding their requirements, and working with solution architects to design IAM solutions tailored to their needs
  • Develop comprehensive Statements of Work for client engagements, outlining project scope, objectives, deliverables, timelines, and resource requirements
  • Strong knowledge of IAM solutions, technologies, and industry best practices
  • Excellent leadership and team management skills
  • Proven experience in client relationship management
  • Strong problem-solving and decision-making abilities
  • Exceptional communication and interpersonal skills
  • Excellent analytical skills and knowledge of data analytics methods
  • Possession of the PAM Certificates, CISSP certification or equivalent

Compensation: $120,000 - $150,000 per annum, depending on experience and qualifications.

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