Customer Service Representative

2 weeks ago


Bengaluru, Karnataka, India Kushal's Fashion Jewellery Full time
Job Title: Customer Service Representative - Jewellery Industry

About Us:
Kushal's Fashion Jewellery is a renowned jewellery retailer committed to providing exceptional customer experiences. Our team is dedicated to delivering outstanding service, ensuring our customers feel valued and supported throughout their shopping journey.

Estimated Salary: ₹25,000 - ₹35,000 per month (depending on experience)

Job Description:
We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch support to our clients, addressing their queries, resolving issues promptly, and ensuring overall satisfaction with our products and services.

Main Responsibilities:
- Respond to customer inquiries regarding online merchandise or service orders in a timely and professional manner.
- Assist customers with product selection, answer basic questions, and suggest various product options available.
- Document customer problems and inputs in the ticketing system accurately and efficiently.
- Collaborate with colleagues to ensure prompt and proper resolution of customer queries by providing additional information or escalating as necessary.

Requirements:
- Bachelor's degree in any field with minimum 1-3 years of experience in customer service or a related field.
- Excellent written and oral communication skills in English, with added advantage of knowing other languages like Hindi, and Kannada.
- Good comprehension skills, patience when dealing with difficult customers, and strong interpersonal skills.

Work Schedule:
- Day Shift: Monday to Saturday (with Sunday off)
- Location: Basavanagudi

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