Customer Operations Supervisor

2 weeks ago


Chennai, Tamil Nadu, India GAIN Credit Full time

About GAIN Credit

GAIN Credit is a tech-forward, inclusive, and responsible business using world-class innovative technology and data science to provide endless gaining opportunities for customers, employees, and merchants alike. Our mission is to empower lives by providing solutions that meet the credit needs of society in an affordable and responsible manner.

Our flagship brands – Lending Stream & Drafty – enjoy 4.4 & 4.3 ratings on TrustPilot respectively. Drafty – our pioneering credit-line product – is a first-of-its-kind, no-fee credit line and has been awarded 'Innovation of the Year' for several years by the Consumer Credit Awards.

We are among the top Great places to work in India. People at GAIN Credit – 'GAINers' as we call them – are our assets. We believe happy people lead to happy customers. A great work culture is a super high priority at GAIN Credit. We make that happen through living our company values in every interaction we have with each other.

Job Title: Customer Operations Supervisor

Location: Bangalore / Chennai/Gurgaon/Noida

Salary: ₹900,000 - ₹1,200,000 per annum

Job Description:

  • As a Customer Operations Supervisor, you will be responsible for overseeing the day-to-day operations of our customer service team.
  • You will ensure that all customer inquiries and complaints are resolved promptly and efficiently.
  • You will work closely with our internal teams to resolve complex issues and improve our processes.
  • You will be responsible for managing multiple tools and software simultaneously.

Required Skills and Qualifications:

  • 2-5 years of experience in Financial Services.
  • A bachelor's degree in any field.
  • Excellent communication and problem-solving skills.
  • Able to work well under pressure and meet deadlines.
  • Familiarity with MS Excel and MS Word.

Benefits:

  • A competitive salary package.
  • A comprehensive benefits package including health insurance and retirement plan.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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