Solution Architect D&T Support Specialist

1 month ago


Bengaluru, Karnataka, India West Pharmaceutical Services Full time

Job Summary

The Solution Architect, D&T, Support & Testing role requires expertise in designing, building, testing, and deploying effective testing solutions. To excel in this position, the L1 Support & Testing consultant applies relevant technologies to meet the short- and long-term goals of the Testing & Support organization. This level role provides opportunities for exposure to fundamental software automation testing principles and concepts.

Key Responsibilities:

  • Basic understanding of SAP manual testing, functional, and regression test automation.
  • Collaborate with design and development teams to identify and capture test cases, ensuring version management.
  • Work on product design to guarantee adherence to test coverage for meeting end-user requirements.
  • Test all aspects of the product/system, including function/component, system, performance, regression, and service.
  • Set up test environments, design test plans, develop test cases/scenarios/usage cases, and execute these cases.
  • Apply automated testing strategies and build automated testing frameworks with the Test Manager.
  • Learn and implement automation test frameworks.
  • Record test results, report, and verify software bug fixes to accept automation criteria.
  • Coordinate with program and development management teams in the product development lifecycle to confirm end-user product and quality requirements along with development schedules.
  • Analyze performance test requirements and develop test plans.
  • Handle performance testing and present results for validation and analysis to project teams.
  • Address technical issues to resolve and follow up.
  • Train and mentor associates.

Requirements:

  • Bachelor's Engineering degree.
  • Minimum 3-5 years of experience.

Competencies:

  • SAP testing, SAP test automation, and validation with a minimum of 4+ years of experience.
  • Knowledge of Azure DevOps and Jira is mandatory.

Work Environment:

  • Willing to work in a 24x7 environment and provide weekend coverage, if needed.
  • Ability to multitask in a fast-paced environment.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Resolve issues through phone, chat, and email communication channels.
  • Meet SLAs like response and resolution times with the help of Functional & Technical teams.
  • Collaborate with Functional & Technical Support team members to properly manage customer inquiries and escalate when appropriate.
  • Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
  • Run monitoring reports for usage, performance, and/or availability.
  • Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
  • Understanding of Microfocus ALM Software (Microfocus Quality Center) Testing Tools.
  • Experience in software development life cycle and software development methodologies like Agile, Azure DevOps, etc.
  • Analytical skills.

Physical and Travel Requirements:

  • Willing to work in the shift 12:00pm to 9:00pm.
  • 10% travel, including global travel.
  • Occasional on-call work required.


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