Customer Service Representative for Credit Collections

3 weeks ago


Noida, Uttar Pradesh, India NTT DATA Services Full time

Job Overview

NTT DATA Services is a leading IT and business services provider seeking a Credit Collections Specialist for our BPO team in India. As a key member of our operations team, you will be responsible for handling customer inquiries and resolving credit-related issues in a timely and professional manner.

About the Role

  • Respond to customer inquiries regarding credit accounts and resolve issues in a fair and timely manner.
  • Communicate effectively with customers to understand their concerns and provide clear solutions.
  • Work closely with internal teams to resolve complex credit-related issues.
  • Meet or exceed performance metrics for first call resolution, customer satisfaction, and quality.

About NTT DATA Services

NTT DATA Services is a trusted global innovator with a combined global reach of over 80 countries. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.



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