Human Resources Case Manager
4 days ago
About the Role
At Applied Materials, we're seeking a skilled Human Resources Case Manager to join our Global Services team. In this critical role, you'll be responsible for delivering exceptional customer service and support to internal customers, ensuring accurate information and timely resolution of inquiries and requests.
Key Responsibilities
- Provide comprehensive support for HR-related processes, including performance management, Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases.
- Consult with colleagues and supervisors to address complex inquiries, issues, or requests, escalating as necessary to ensure timely resolution.
- Demonstrate a deep understanding of HR processes and apply knowledge to complete a wide range of tasks, adhering to standard procedures and exercising discretion when required.
- Collaborate with the team to identify and implement process improvements, enhancing the efficiency of Customer Service.
- Maintain confidentiality, integrity, and company data protection, upholding professional standards at all times.
Requirements
- Fully proficient in English is essential.
- Excellent communication and interpersonal skills, with a creative approach to problem-solving.
- Experience working in customer service, ideally in an HR context.
- Bachelor's degree in HR, Organizational Psychology, Business Administration, or a related field.
Additional Information
This is a full-time assignment with no travel requirements. Relocation assistance is available for eligible candidates. The successful candidate will work on a shift basis, from 1:00 PM to 10:00 PM (India time). We offer a competitive salary and benefits package, commensurate with experience.
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