ServiceNow IT Asset Lifecycle Manager

1 day ago

Kolkata, West Bengal, India beBeeAsset Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: ServiceNow ITAM (HAM/SAM) Specialist

We are seeking a skilled professional to manage and optimize our IT asset lifecycle using the ServiceNow platform.

The ideal candidate will have experience implementing and maintaining ServiceNow Hardware Asset Management and Software Asset Management modules, ensuring compliance, cost optimization, and efficient asset tracking.

  • Main Responsibilities:
    • Hardware Asset Management (HAM):
      • Implement and maintain the ServiceNow HAM module.
      • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
      • Establish workflows for asset requests, approvals, deployments, and returns.
      • Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
      • Develop asset audit processes to ensure data accuracy and compliance.
    • Software Asset Management (SAM):
      • Configure and maintain the ServiceNow SAM module.
      • Track and manage software licenses, subscriptions, and usage across the organization.
      • Ensure compliance with software licensing agreements and avoid audit risks.
      • Optimize software spending by identifying unused licenses and ensuring efficient allocation.
      • Generate compliance and usage reports for stakeholders and audits.
    • General Responsibilities:
      • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
      • Contribute and advocate process design for global asset management aligned with industry framework and best practices.
      • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
      • Monitor and resolve integration issues with other IT systems.
      • Design and maintain dashboards and reports for hardware and software assets.
      • Provide training and support to end-users on HAM/SAM processes and tools.
      • Stay updated on ServiceNow features and best practices for HAM and SAM.

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