Acqueon Product Support Engineer

6 days ago


Bengaluru, Karnataka, India Acqueon Full time

We are seeking a highly skilled and experienced Product Support Engineer to join our team at Acqueon. As a key member of our technical support group, you will play a vital role in ensuring our customers receive exceptional service and support for our conversational engagement software.

About the Role:
  • We offer a competitive salary of $80,000 - $110,000 per year, based on experience, as well as opportunities for career growth and professional development.
  • As a Product Support Engineer, you will be responsible for providing technical support and guidance to our customers, including implementing, configuring, and testing our software in their environments.
  • You will work closely with our sales and customer success teams to ensure seamless delivery of our solutions and exceptional customer experiences.
  • We value teamwork, innovation, and continuous learning, and we're looking for someone who shares these values and is passionate about using technology to solve problems and improve customer experiences.

In this role, you will have the opportunity to work with cutting-edge technologies, including omni-channel communication platforms, SQL databases, and cloud-based infrastructure. If you are a motivated and detail-oriented individual with a strong background in product support engineering, we encourage you to apply.

Key Responsibilities:
  • Provide technical support and guidance to customers via phone, email, and chat channels.
  • Implement, configure, and test our software in customer environments to ensure optimal performance and user experience.
  • Collaborate with cross-functional teams to identify and resolve technical issues and implement process improvements.
  • Analyze and troubleshoot complex technical issues using debugging tools and techniques.
  • Develop and maintain knowledge of our products, competitors, and industry trends to provide expert advice and recommendations to customers.
Requirements:
  • 5+ years of experience in product support engineering, preferably in a contact center or omnichannel communication environment.
  • Strong understanding of omni-channel communication technologies, including voice, messaging, and email channels.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and external partners.
  • Proficiency in SQL, Windows operating systems, IIS, Linux, and IP networking.
  • Experience working with contact center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys.
What We Offer:
  • A competitive salary range of $80,000 - $110,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • Ongoing training and professional development opportunities to help you grow your skills and advance your career.
  • A dynamic and supportive work environment, with a focus on teamwork, innovation, and continuous learning.


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