Cloud Operations Leadership Role

3 weeks ago


Pune, Maharashtra, India NICE Full time
Job Description

We are seeking a seasoned Director of Cloud Services to lead our cloud delivery and support teams. As the market leader, every day at NICE is a chance to learn and grow.

The successful candidate will oversee the delivery and support of our cloud platforms to Public Safety and Justice end users across the globe. The role requires experience in leading large teams, managing monitoring and alerting platforms, and establishing new teams in India to support global teams outside of India.

About the Role
  • Organize and lead L2 and L3 capability in our Pune location for our Public Safety and Justice customers.
  • Establish proactive monitoring and alerting to ensure system up-time, performance, and cost management.
  • Identify tasks that can be done from Pune while supporting the global field delivery teams.
About You
  • 10 years of increasing responsibility in leading cloud delivery and support teams for global enterprise software companies from India.
  • Demonstrable experience leading teams of over 100 employees in multiple delivery and support functions.
  • Good working technical knowledge in different cloud technologies and Azure and AWS Cloud Platforms.
Benefits

NICE offers a competitive salary range of $170,000 - $200,000 per year, depending on experience, plus benefits, including health insurance, retirement plan, and generous paid time off.

What We Offer

NICE is an ever-growing, market-disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment. Enjoy NICE-FLEX hybrid model with maximum flexibility: 2 days working from the office and 3 days of remote work each week.



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