Senior Customer Retention Specialist

22 hours ago

Hyderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 12,00,000 - ₹ 20,00,000
Customer Success Manager

This is a highly sought-after role where you will be responsible for building and maintaining long-term relationships with our customers.

Responsibilities:

  • Develops and maintains healthy customer relationships, ensuring high levels of satisfaction and loyalty.
  • Evaluates and analyzes customer needs to inform business decisions that drive growth and revenue.
  • Built trust and transparency with clients through effective communication, resulting in increased retention and upsell opportunities.
  • Oversaw the onboarding process for new clients, ensuring seamless integration and minimizing churn.
  • Served as a customer advocate, addressing concerns and resolving issues promptly to maintain a positive customer experience.
  • Encouraged customers to upgrade their products, driving revenue growth through targeted marketing initiatives.
  • Promoted customer loyalty through retention strategies and demonstrated a customer-focused approach to identify opportunities and solve problems.
  • Collaborated cross-functionally with sales, product, and support teams to drive business outcomes and improve customer satisfaction.
  • Developed strong presentation and training skills to effectively communicate with clients and stakeholders.

Required Skills and Qualifications:

  • Upselling and cross-selling techniques to drive revenue growth.
  • Client onboarding and retention strategies to minimize churn.
  • Retention management and customer life cycle management expertise.
  • Customer advocacy and client satisfaction skills to build strong relationships.
  • Effective communication and presentation skills to engage with clients and stakeholders.

Benefits:

  • Opportunity to work with a dynamic team and contribute to business growth.
  • Competitive compensation and benefits package.
  • Professional development opportunities to enhance skills and knowledge.

Others:

  • Generated monthly, quarterly, and annual reports to keep clients informed about their progress.

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