Business Growth Strategist

4 days ago


Bengaluru, Karnataka, India upGrad Full time

We are seeking a skilled Business Growth Strategist to join our team at upGrad. This role is an exciting opportunity for a sales professional with prior experience in building and maintaining customer relationships in the B2B space, preferably with higher education institutes (HEIs).

As a Business Growth Strategist, you will be responsible for acquiring and strengthening Higher Education customers across institutional segments and opening and building markets/regions in the assigned territory as an individual contributor.

Responsibilities:

Product Adoption and Usage: Own responsibility for adoption and usage of product. Act as subject matter expert to train customers (higher education institutes) and partners. Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention, and footprint growth. Benchmark progress on a quarterly basis, gather program measurements. Track and analyze data to ensure achievement of business goals agreed. Regular interaction with customers to update them on progress, understand challenges, and resolve them within specified time frames.

Account Management: Lead regular status meetings with customers to review open initiatives and address any challenges impeding successful use of company solutions. Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners. Drive and conclude product renewals, timely billing, and payment collection.

Customer Empowerment: Be the Voice of the Customer and a strong advocate for your customers' interests to the organization. Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap. Identify use cases not yet covered by our current platform/patterns on issues faced by customers.

Account Growth: Creation of upsell and cross-sell opportunities in your accounts by deepening customer relations, driving product usage, and making a plan together with the customer to grow business in their institutes. Work closely with the regional BDMs to convert opportunities into sales.

Requirements:

  • Graduate/post-graduate in Engineering, Science or Management
  • 3-6 years of Key Account Management/B2B Customer Service

Estimated Salary: ₹50,00,000 - ₹80,00,000 per annum based on experience and location.

This is a full-time position that requires extensive travel within the allocated region. If you have the skills and passion for this role, we encourage you to apply.



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