Senior Systems Administrator
3 weeks ago
Key Responsibilities
As a Senior Administrator at Microland, you will be responsible for ensuring the smooth operation of our backup and storage systems. This involves proactive monitoring and investigation of logs, identifying and resolving technical issues, and providing exceptional customer support.
Technical Skills
• Technology | Backup | Tape Management (Physical and Virtual Tape Libraries)
• Technology | Backup | Identifying the backup residing (tape/media/disk) locations
• Technology | Storage and Backup Roles | Backup Administrator
• Technology | Container Technologies | Storage containers
Delivery Skills
1. Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis into the ticket.
2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate, and update the ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it's an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented, etc., and update the tickets regularly as per the defined process. Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report). Follow-through and execute the various Escalation Matrix (Vendor, Internal, and Customer defined). Ensure tickets are closed post user/customer communication. Maintain inventory of Network equipments and links. Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
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