Customer Experience Quality Specialist

1 week ago


Mumbai, Maharashtra, India NMIMS Full time

About the Role:

NMIMS seeks a skilled Customer Experience Quality Specialist to join our team. In this role, you will play a key part in ensuring the highest standards of quality and customer service are met.

Responsibilities:

  • Assessing the quality of call center associates' performance
  • Monitoring inbound and outbound calls and emails to evaluate demeanor, technical accuracy, and customer service skills
  • Developing and implementing quality processes and procedures
  • Making recommendations for training materials enhancements
  • Participating in design of call monitoring formats and quality standards
  • Performing call monitoring and providing trend data to site management
  • Using quality monitoring data management systems to track performance
  • Monitoring customer care email responses
  • Providing actionable data to internal support groups
  • Coordinating call calibration sessions
  • Preparing and analyzing quality reports

Requirements:

  • 2-3 years of Call Center experience
  • Bachelor's Degree preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding customer service skills
  • Self-motivation and ability to adapt to change
  • Familiarity with Microsoft Office (intermediate Word)

Estimated Salary: $65,000 - $85,000 per year



  • Mumbai, Maharashtra, India AideWiser SolTek Full time

    AideWiser SolTek is seeking a highly motivated Customer Experience Specialist to join our team. In this role, you will be responsible for enhancing customer experience through various delight channels.As a Customer Experience Specialist, your primary focus will be on responding to customer queries in a timely and accurate manner via chat. You will also need...


  • Mumbai, Maharashtra, India AideWiser SolTek Full time

    Job Title: Customer Experience SpecialistJob Description: Enhance customer satisfaction through proactive and timely engagement. Identify customer needs and provide personalized support Respond to customer queries in a professional and courteous manner Collaborate with internal teams to resolve customer issues Analyze customer feedback to improve support...


  • Navi Mumbai, Maharashtra, India TaskUs Full time

    At TaskUs, we're looking for a highly skilled Customer Experience Specialist to join our team. As a Quality Analyst, you will play a critical role in providing world-class service to our clients.Our ideal candidate has strong verbal and written communication skills, with the ability to type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns. They...


  • Mumbai, Maharashtra, India armor Full time

    About UsAt armor, we're revolutionizing the way creators launch game-changing consumer brands. Our first brand in consumer electronics is a collaboration with a creator having over 15 million followers.Our MissionWe empower creators to build and bring their vision to market in the digital age. With funding from prominent founders like Ritesh Agarwal, Jaynti...


  • Mumbai, Maharashtra, India RummyVerse Full time

    RummyVerse is a leading online gaming platform that offers an exciting experience to its customers. We are looking for a talented Customer Experience Specialist who can help us deliver exceptional customer service and ensure a positive experience for our users.As a Customer Experience Specialist, you will be responsible for handling all types of customer...


  • Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    At Cloud Counselage Pvt Ltd, we're committed to delivering exceptional customer experiences that drive long-term relationships and business growth.OverviewThe Customer Experience and Engagement Specialist plays a vital role in ensuring our customers receive personalized support and attention to meet their unique needs.This role requires strong interpersonal...


  • Mumbai, Maharashtra, India Quality Austria Central Asia Pvt. Ltd. Full time

    About UsAt Quality Austria Central Asia Pvt. Ltd., we are a leading provider of assessment, testing, training, and certification services in India. Our dedication to integrity and quality has made us a top testing and certification company, offering clients a competitive edge.Role OverviewWe are seeking an experienced Senior Quality Assurance Specialist for...


  • Mumbai, Maharashtra, India TTEC Full time

    Unlock Your Career Potential">We are seeking a skilled Customer Experience Specialist to join our team in Mumbai, India. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and driving business growth.About the Role:You will be responsible for handling incoming customer communications,...


  • Mumbai, Maharashtra, India DBS Bank Full time

    **Job Overview**DBS Bank is seeking a skilled Customer Experience Improvement Specialist to join our team. As a specialist, you will play a key role in enhancing customer satisfaction and driving business growth.ResponsibilitiesAnalyze customer feedback and data to identify areas for improvementDevelop and implement process improvements to enhance customer...


  • Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full time

    At BridgeLoyalty Customer Experience Management LLP, we are seeking an exceptional Executive Assistant to join our team in Mumbai. This full-time on-site role offers a unique opportunity to provide high-level administrative support to our leaders while driving business success.With a strong focus on delivering value to clients and end consumers, our team is...


  • Mumbai, Maharashtra, India Antal International Full time

    Job Title: Sales and Customer Experience SpecialistAbout the Role:You will be the first point of contact for our customers, helping them understand their needs through active listening and negotiation. A positive attitude, excellent communication skills, and a curious approach to problem-solving are essential for delivering exceptional customer service and...


  • Mumbai, Maharashtra, India RW RETAIL PRIVATE LIMITED Full time

    Company OverviewRW RETAIL PRIVATE LIMITED is a leading luxury retail company dedicated to delivering exceptional customer experiences.SalaryWe offer a competitive salary of $65,000 per annum, commensurate with experience and qualifications.Job DescriptionThe Customer Experience Specialist will play a vital role in creating memorable and sophisticated...


  • Mumbai, Maharashtra, India Experience Commerce Full time

    At Experience Commerce, we're on the lookout for a talented Content Creation Specialist to join our dynamic team. In this role, you'll be responsible for conceptualizing and creating compelling content pieces that align with our brand philosophy, while collaborating closely with design partners to deliver exceptional creative solutions.About UsWe're...


  • Mumbai, Maharashtra, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

    Job Title: Quality Assurance SpecialistAbout the Role: We are seeking a skilled Quality Assurance Specialist to join our team at OrbiTouch HR (orbiTouch outsourcing pvt ltd). As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality control systems to...


  • Mumbai, Maharashtra, India Livspace Full time

    We are seeking a highly skilled Customer Experience Specialist to join our team at Livspace. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through effective retail operations.Job OverviewThis is a key position within our organization, requiring a strong commitment to customer satisfaction...


  • Mumbai, Maharashtra, India ICCS Full time

    About ICCS:We are a leading company in the industry, dedicated to delivering exceptional customer experiences. We believe in hiring talented individuals who share our passion for quality and excellence.Job Overview:We are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our Quality Assurance department, you will play a...


  • Mumbai, Maharashtra, India Overture Rede Private Limited Full time

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Overture Rede Private Limited. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software applications by designing and executing comprehensive testing strategies.Key...


  • Mumbai, Maharashtra, India Zeca Tech Full time

    Customer Success OverviewAt Zeca Tech, we're committed to delivering exceptional customer experiences that drive satisfaction and retention. As a Customer Success Executive, you'll play a critical role in ensuring our customers achieve their goals and get the most out of our products and services.Key Responsibilities:Build and maintain strong relationships...


  • Mumbai, Maharashtra, India Thermo Fisher Scientific Full time

    Job SummaryAs a Customer Care Engineer at Thermo Fisher Scientific, you will play a critical role in ensuring customer satisfaction with our instruments and their intended applications. Your responsibilities will include providing proactive service support for equipment and software, establishing mutually beneficial relationships with customers, and...


  • Mumbai, Maharashtra, India Newfold Digital Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Newfold Digital. As a key member of our customer support team, you will be responsible for providing exceptional end-to-end customer experiences through troubleshooting technical issues, providing timely feedback, and supporting the roll-out of new applications.