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Operations Manager
1 month ago
Job Title: Operations Executive
Company Overview:
Open Destinations Limited is a leading technology provider in the travel industry, with over 25 years of experience. Our team consists of 500+ travel tech experts who solve complex technological issues for tour and rail operators. We serve over 10,000 travel professionals daily, who choose us for our rich, complete, and customer-centric technology.
Job Responsibilities:
We are seeking a skilled Operations Executive to engage with customers via live chat, providing prompt and accurate assistance, addressing queries, and resolving issues. The ideal candidate will:
- Amend customer bookings according to their requests, ensuring accuracy and adherence to company policies.
- Identify and resolve customer issues and complaints effectively, escalating complex issues as needed.
- Communicate with clients through Teams channels to address queries, provide updates, and gather feedback.
Required Skills:
The successful candidate will possess:
- Excellent English communication skills.
- Intermediate computer literacy with proficiency in MS Office applications, email drafting, and report writing.
- A minimum typing speed of 40 wpm with 100% accuracy.
- Effective team collaboration and interpersonal skills.
- Ability to prioritize and manage time as required.
- Analytical approach to work and attention to detail.
Preferred Skills:
The ideal candidate will also have:
- A basic understanding of contract terminology used in airline/hotel contracts.
- At least one year of work experience within an airline/hotel reservation function.
Education Requirements:
The candidate should hold a non-professional graduate or degree in any field, such as Bachelor of Commerce, Bachelor of Travel and Tourism Management, Bachelor of Arts, or Bachelor of Business Administration.
