Technical Support Specialist

4 weeks ago


Hyderabad, Telangana, India People First Consultants Full time

Job Role: Technical Support Specialist

Level: Level 1 Technical Support

No of Open roles: 40

Location: HYD

MandatorySkills: Excellent communication with technical support

Experience Range: 13 years

CTC: 4 to 4.2 LPA (Incl of variable 18000) 20% hike will be given from current CTC.

NoticePeriod: Immediate

Nature of Support: Voice (Level 1 Technical Support)

WorkMode: WFO

ShiftType: Australian shift (80% shifts 3 AM)

No of Working Days: Monday to Friday (5 days)

WeekOff's: 2

Rounds of interview: HR / Versant (Versant English pass score 50) / Ops

Otherinputs: Service desk L1 support, Telecom Telstra, Passwords Links Technical troubleshooting, SOPs would be available for response, Calls would be directed to L2 or infra is the issue is not resolved, B2B L1 support, Language is the main criteria



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